A guide to customer service skills for the service desk professional

Bibliografische gegevens
Hoofdauteur:	Knapp, Donnz (Auteur)
Formaat:	Boek
Taal:	English
Gepubliceerd in:	Boston, Massachusetts Cengage Learning [2015]
Editie:	4th edition.
Onderwerpen:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Online toegang:	Contributor biographical information Publisher description Table of contents only