A guide to customer service skills for the service desk professional

Dades bibliogràfiques
Autor principal:	Knapp, Donnz (Autor)
Format:	Llibre
Idioma:	English
Publicat:	Boston, Massachusetts Cengage Learning [2015]
Edició:	4th edition.
Matèries:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Accés en línia:	Contributor biographical information Publisher description Table of contents only