A guide to customer service skills for the service desk professional

Bibliographische Detailangaben
1. Verfasser:	Knapp, Donnz (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Boston, Massachusetts Cengage Learning [2015]
Ausgabe:	4th edition.
Schlagworte:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Online-Zugang:	Contributor biographical information Publisher description Table of contents only