Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library

Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library

SERVQUAL is a service quality assessment tool used in most marketing related research activities. A few validations have been conducted in the past to determine the applicability of SERVQUAL in foreign libraries. There has been no similar validation attempted in Philippines libraries.

Chi tiết về thư mục
Tác giả chính: Siapco, Elizabeth J. (Tác giả)
Tác giả khác: Faderon, Rosalie B. (adviser.), Santos, Herminia H. (adviser.), Fonseca, Soledad J. (reader.)
Định dạng: Luận văn
Ngôn ngữ:English
Được phát hành: Quezon City School of Library and Information Studies, University of the Philippines Diliman 2006.
Những chủ đề:
Information services > Philippines > Cavite.