Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library
SERVQUAL is a service quality assessment tool used in most marketing related research activities. A few validations have been conducted in the past to determine the applicability of SERVQUAL in foreign libraries. There has been no similar validation attempted in Philippines libraries.
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Other Authors: | , , |
Resource Type: | Thesis |
Language: | English |
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Quezon City
School of Library and Information Studies, University of the Philippines Diliman
2006.
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Subjects: |
School of Library and Information Studies (UP Diliman)
Accession # | Call # | Volume/Part# | Copy # | Collection | Circulation Type | Circulation Status |
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LS-2054TG | LG 995 2006 L4 S53 | Room-use Only | On-Shelf |