Siapco, E. J., Faderon, R. B., Santos, H. H., & Fonseca, S. J. (2006). Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman.
Chicago Style (17. basım) AtıfSiapco, Elizabeth J., Rosalie B. Faderon, Herminia H. Santos, ve Soledad J. Fonseca. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. Quezon City: School of Library and Information Studies, University of the Philippines Diliman, 2006.
MLA (9th ed.) AtıfSiapco, Elizabeth J., et al. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman, 2006.