Siapco, E. J., Faderon, R. B., Santos, H. H., & Fonseca, S. J. (2006). Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman.
Цитирование в стиле Чикаго (17-е изд.)Siapco, Elizabeth J., Rosalie B. Faderon, Herminia H. Santos, и Soledad J. Fonseca. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. Quezon City: School of Library and Information Studies, University of the Philippines Diliman, 2006.
Цитирование MLA (9-е изд.)Siapco, Elizabeth J., et al. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman, 2006.