Siapco, E. J., Faderon, R. B., Santos, H. H., & Fonseca, S. J. (2006). Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman.
Παραπομπή σε μορφή Chicago (17η εκδ.)Siapco, Elizabeth J., Rosalie B. Faderon, Herminia H. Santos, και Soledad J. Fonseca. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. Quezon City: School of Library and Information Studies, University of the Philippines Diliman, 2006.
Παραπομπή σε μορφή MLA (9th εκδ.)Siapco, Elizabeth J., et al. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman, 2006.