Siapco, E. J., Faderon, R. B., Santos, H. H., & Fonseca, S. J. (2006). Determination of the applicability of SERVQUAL as an assessment tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতিSiapco, Elizabeth J., Rosalie B. Faderon, Herminia H. Santos, এবং Soledad J. Fonseca. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. Quezon City: School of Library and Information Studies, University of the Philippines Diliman, 2006.
M.L.A (9 ম সংস্করণ) উদ্ধৃতিSiapco, Elizabeth J., et al. Determination of the Applicability of SERVQUAL as an Assessment Tool at the Leslie Hardinge Library. School of Library and Information Studies, University of the Philippines Diliman, 2006.