Capturing innovation in an in-house service deck

There is high probability of innovation capture from the service desk as it serves as an interface with the end-users, but finding systematic methods for innovation for technologies supported are seldom available; and just following industry standards (such as with ITIL) may open to the dangers of c...

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Bibliographic Details

Main Author:	Isip, Ronald Fernandez (Author)
Other Authors:	Talisayon, Serafin (adviser.)
Format:	Thesis
Language:	English
Subjects:	Information resources management. Management. In-house service desk.