APA (7th ed.) Citation

Kimbell, L. (2014). The service innovation handbook: Action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities. BIS Publishers.

Chicago Style (17th ed.) Citation

Kimbell, Lucy. The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations : Templates-cases-capabilities. Amsterdam, Netherlands: BIS Publishers, 2014.

MLA (9th ed.) Citation

Kimbell, Lucy. The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations : Templates-cases-capabilities. BIS Publishers, 2014.