Talavera, M. G. V. (2018). Measuring service quality in banks: The Philippine experience. Cesar E.A. Virata School of Business, University of the Philippines.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Talavera, Ma. Gloria V. Measuring Service Quality in Banks: The Philippine Experience. Quezon City: Cesar E.A. Virata School of Business, University of the Philippines, 2018.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Talavera, Ma. Gloria V. Measuring Service Quality in Banks: The Philippine Experience. Cesar E.A. Virata School of Business, University of the Philippines, 2018.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.