A study of the communication-related variables that contribute to the job retention of call center agent the case of eTelecare

Bibliographic Details
Main Author:	Jamandre, Niel Kenneth F. (Author)
Other Authors:	Agravante, Josefina A. (adviser.)
Format:	Thesis
Language:	English
Published:	Quezon City College of Arts and Letters, University of the Philippines Diliman 2008.
Subjects:	Employee retention. Communication in personnel management. Call centers > Philippines. Call centers > Philippines > Manila.