A study of the communication-related variables that contribute to the job retention of call center agent the case of eTelecare
The call center industry is a component of Business Process Outsourcing (BPO) which functions by outsourcing services in order to lower operational costs. However, the Philippine BPO industry experiences a 30% call center agent turnover rate. This research sought to identify and analyze the communic...
| প্রধান লেখক: | |
|---|---|
| অন্যান্য লেখক: | |
| বিন্যাস: | গবেষণাপত্র |
| ভাষা: | English |
| প্রকাশিত: |
Quezon City
College of Arts and Letters, University of the Philippines Diliman
2008.
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| বিষয়গুলি: |