Factors affecting guest perception of service failures and service recovery systems in budget hotels

Factors affecting guest perception of service failures and service recovery systems in budget hotels

Bibliographic Details
Main Authors: Estrella, Jose Miguel B. (Author), Famadico, Haydn O. (Author), Perez, Lorenzo Raul D. (Author), Reyes, Alyssa Coleen G. (Author)
Other Authors: Tomacruz, Delia G. (adviser.)
Resource Type: Thesis
Language:English
Subjects:
Hotels > Philippines > Metro Manila.
Hotel management > Philippines.

College of Home Economics (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
HE-2851T LG 993.5 2017 H67 / E88 CHE Archives Section Room-use Only On-Shelf