APA (7th ed.) Citation

Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (2015). What great service leaders know and do: Creating breakthroughs in service firms. Berrett-Koehler Publishers, Inc.

Chicago Style (17th ed.) Citation

Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, Inc, 2015.

MLA (9th ed.) Citation

Heskett, James L., et al. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Berrett-Koehler Publishers, Inc, 2015.