What great service leaders know and do creating breakthroughs in service firms

What great service leaders know and do creating breakthroughs in service firms

Bibliographic Details
Main Author: Heskett, James L. (Author)
Other Authors: Sasser, W. Earl, Schlesinger, Leonard A.
Format: Book
Language:English
Published: Oakland, CA Berrett-Koehler Publishers, Inc. [2015]
Subjects:
Customer services.
Service industries > Management.