What great service leaders know and do creating breakthroughs in service firms

Bibliographic Details
Main Author: Heskett, James L. (Author)
Other Authors: Sasser, W. Earl, Schlesinger, Leonard A.
Resource Type: Book
Language:English
Published: Oakland, CA Berrett-Koehler Publishers, Inc. [2015]
Subjects:

School of Labor and Industrial Relations (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
IR-12669 HF 5415.5 H473 2015 Regular Circulation On-Shelf