APA (7th ed.) Citation

Peppers, D., & Rogers, M. (2017). Managing customer experience and relationships: A strategic framework (Third edition.). Wiley.

Chicago Style (17th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Hoboken, New Jersey: Wiley, 2017.

MLA (9th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Wiley, 2017.