Imatge de la portada

Kick-ass customer service Consumers want results - not sympathy.

Dades bibliogràfiques
Publicat a:Harvard Business Review V. 95, 1 (2017).
Autor principal: Dixon, Matthew
Format: Article
Idioma:anglès
Matèries:
Customer services.
Call centers.
Customer satisfaction.
Self service.
Talent management.
Cost reduction.