Service quality of a university foodservice expectations and experiences of students Josephine R. Ignacio-Cosino ; Lorraine F. Villanueva, advise.
The study aimed to establish the expectations and experiences of students regarding the service quality of a university foodservice. A pre-tested survey questionnaire, adapted from the SERVQUAL instrument, was used to measure service quality using the five dimensions of tangibles, reliability, res...
| Κύριος συγγραφέας: | |
|---|---|
| Άλλοι συγγραφείς: | |
| Μορφή: | Thesis |
| Γλώσσα: | English |
| Έκδοση: |
2006.
|
| Θέματα: |