Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Detalhes bibliográficos
Autor principal: Hernon, Peter
Outros Autores: Altman, Ellen, Dugan, Robert E. 1952-
Formato: Livro
Idioma:English
Publicado em: Chicago ALA Editions, an imprint of the American Library Association 2015.
Edição:Third edition.
Assuntos:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.