Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Bibliografiske detaljer
Hovedforfatter: Hernon, Peter
Andre forfattere: Altman, Ellen, Dugan, Robert E. 1952-
Format: Bog
Sprog:English
Udgivet: Chicago ALA Editions, an imprint of the American Library Association 2015.
Udgivelse:Third edition.
Fag:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.