Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen, Dugan, Robert E. 1952-
Format: Book
Language:English
Published: Chicago ALA Editions, an imprint of the American Library Association 2015.
Edition:Third edition.
Subjects:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.