Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Podrobná bibliografie
Hlavní autor: Hernon, Peter
Další autoři: Altman, Ellen, Dugan, Robert E. 1952-
Médium: Kniha
Jazyk:English
Vydáno: Chicago ALA Editions, an imprint of the American Library Association 2015.
Vydání:Third edition.
Témata:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.