Assessing service quality satisfying the expectations of library customers

Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen, Dugan, Robert E. 1952-
Resource Type: Book
Published: Chicago ALA Editions, an imprint of the American Library Association 2015.
Edition:Third edition.

School of Library and Information Studies (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
LS-10470 Z 711 / H47 2015 Reserve Book On-Shelf