Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Bibliografische gegevens
Hoofdauteur: Hernon, Peter
Andere auteurs: Altman, Ellen, Dugan, Robert E. 1952-
Formaat: Boek
Taal:English
Gepubliceerd in: Chicago ALA Editions, an imprint of the American Library Association 2015.
Editie:Third edition.
Onderwerpen:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.