Assessing service quality satisfying the expectations of library customers

Detalles Bibliográficos
Autor principal:	Hernon, Peter
Otros Autores:	Altman, Ellen, Dugan, Robert E. 1952-
Formato:	Libro
Lenguaje:	English
Publicado:	Chicago ALA Editions, an imprint of the American Library Association 2015.
Edición:	Third edition.
Materias:	Public services (Libraries) > Evaluation. Public services (Libraries) > United States > Evaluation.