Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

書目詳細資料
主要作者: Hernon, Peter
其他作者: Altman, Ellen, Dugan, Robert E. 1952-
格式: 圖書
語言:English
出版: Chicago ALA Editions, an imprint of the American Library Association 2015.
版:Third edition.
主題:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.