Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Dettagli Bibliografici
Autore principale: Hernon, Peter
Altri autori: Altman, Ellen, Dugan, Robert E. 1952-
Natura: Libro
Lingua:English
Pubblicazione: Chicago ALA Editions, an imprint of the American Library Association 2015.
Edizione:Third edition.
Soggetti:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.