Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Bibliografske podrobnosti
Glavni avtor: Hernon, Peter
Drugi avtorji: Altman, Ellen, Dugan, Robert E. 1952-
Format: Knjiga
Jezik:English
Izdano: Chicago ALA Editions, an imprint of the American Library Association 2015.
Izdaja:Third edition.
Teme:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.