Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Bibliographische Detailangaben
1. Verfasser: Hernon, Peter
Weitere Verfasser: Altman, Ellen, Dugan, Robert E. 1952-
Format: Buch
Sprache:English
Veröffentlicht: Chicago ALA Editions, an imprint of the American Library Association 2015.
Ausgabe:Third edition.
Schlagworte:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.