Assessing service quality satisfying the expectations of library customers

Assessing service quality satisfying the expectations of library customers

Dades bibliogràfiques
Autor principal: Hernon, Peter
Altres autors: Altman, Ellen, Dugan, Robert E. 1952-
Format: Llibre
Idioma:English
Publicat: Chicago ALA Editions, an imprint of the American Library Association 2015.
Edició:Third edition.
Matèries:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.