Cita APA (7a ed.)

Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ALA Editions, an imprint of the American Library Association.

Cita Chicago Style (17a ed.)

Hernon, Peter, Ellen Altman, y Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago: ALA Editions, an imprint of the American Library Association, 2015.

Cita MLA (9a ed.)

Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ALA Editions, an imprint of the American Library Association, 2015.