APA (7th ed.) Citation

Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ALA Editions, an imprint of the American Library Association.

Chicago Style (17th ed.) Citation

Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago: ALA Editions, an imprint of the American Library Association, 2015.

MLA (9th ed.) Citation

Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ALA Editions, an imprint of the American Library Association, 2015.