Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ALA Editions, an imprint of the American Library Association.
Citace podle Chicago (17th ed.)Hernon, Peter, Ellen Altman, a Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago: ALA Editions, an imprint of the American Library Association, 2015.
Citace podle MLA (9th ed.)Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ALA Editions, an imprint of the American Library Association, 2015.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..