Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ALA Editions, an imprint of the American Library Association.
Cytowanie według stylu Chicago (wyd. 17)Hernon, Peter, Ellen Altman, i Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago: ALA Editions, an imprint of the American Library Association, 2015.
Cytowanie według stylu MLA (wyd. 9)Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ALA Editions, an imprint of the American Library Association, 2015.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..