Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

书目详细资料
发表在:Philippine Management Review 21, 1 (2014).
主要作者: Tan, Tiffany Adelaine G.
格式: 文件
语言:English
主题:
Service failure.
Service recovery.
Justice theory.
Recovery satisfaction.
Dine-in experiences.