Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Detalhes bibliográficos
Publicado no:Philippine Management Review 21, 1 (2014).
Autor principal: Tan, Tiffany Adelaine G.
Formato: Artigo
Idioma:English
Assuntos:
Service failure.
Service recovery.
Justice theory.
Recovery satisfaction.
Dine-in experiences.