Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

מידע ביבליוגרפי
הוצא לאור ב:Philippine Management Review 21, 1 (2014).
מחבר ראשי: Tan, Tiffany Adelaine G.
פורמט: Article
שפה:English
נושאים:
Service failure.
Service recovery.
Justice theory.
Recovery satisfaction.
Dine-in experiences.