Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Effects of justice theory on service recovery satisfaction on Metro Manila dine-in experiences.

Bibliographische Detailangaben
Veröffentlicht in:Philippine Management Review 21, 1 (2014).
1. Verfasser: Tan, Tiffany Adelaine G.
Format: Artikel
Sprache:English
Schlagworte:
Service failure.
Service recovery.
Justice theory.
Recovery satisfaction.
Dine-in experiences.