Service systems management and engineering creating strategic differentiation and operational excellence

Bibliographic Details
Main Author:	Chang, C. M. (Ching Ming) 1935- (Author)
Format:	Electronic Resource
Language:	English
Published:	Hoboken, N.J. John Wiley & Sons [2010]
Subjects:	Systems engineering. Management information systems. Service industries > Information technology > Management. Electronic books.
Online Access:	Available for University of the Philippines Diliman via Wiley Online Library. Click here to access