Cita APA (7th ed.)

Chang, C. M. (2010). Service systems management and engineering: Creating strategic differentiation and operational excellence. John Wiley & Sons.

Cita Chicago (17th ed.)

Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, N.J: John Wiley & Sons, 2010.

Cita MLA (9th ed.)

Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. John Wiley & Sons, 2010.