Customer service for hospitality and tourism
Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing ser...
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| Formato: | Libro |
| Lenguaje: | English |
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Oxford
Goodfellow Publishers
2013.
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