Measuring customer satisfaction

Lynn W. Ellis and Carey C. Curtis present eight lessons from research on customer satisfaction with technology products and services.

Библиографические подробности

Опубликовано в::	Research management (Now: research technology management) 38, 5 (1995).
Главный автор:	Ellis, Lynn W.
Формат:	Статья
Язык:	English
Предметы:	Customer satisfaction.