Measuring customer satisfaction
Lynn W. Ellis and Carey C. Curtis present eight lessons from research on customer satisfaction with technology products and services.
| Cyhoeddwyd yn: | Research management (Now: research technology management) 38, 5 (1995). |
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| Prif Awdur: | |
| Fformat: | Erthygl |
| Iaith: | English |
| Pynciau: |