Measuring customer satisfaction

Lynn W. Ellis and Carey C. Curtis present eight lessons from research on customer satisfaction with technology products and services.

Bibliographische Detailangaben

Veröffentlicht in:	Research management (Now: research technology management) 38, 5 (1995).
1. Verfasser:	Ellis, Lynn W.
Format:	Artikel
Sprache:	English
Schlagworte:	Customer satisfaction.