Measuring customer satisfaction

Lynn W. Ellis and Carey C. Curtis present eight lessons from research on customer satisfaction with technology products and services.

Podrobná bibliografie

Vydáno v:	Research management (Now: research technology management) 38, 5 (1995).
Hlavní autor:	Ellis, Lynn W.
Médium:	Článek
Jazyk:	English
Témata:	Customer satisfaction.