Serving online customers lessons for libraries from the business world

Detalhes bibliográficos
Autor principal:	Barclay, Donald A. (Author)
Formato:	Livro
Idioma:	English
Publicado em:	Lanham Rowman & Littlefield [2014]
Assuntos:	Libraries and the Internet. Library Web sites. Libraries > Customer services. Electronic reference services (Libraries) Libraries and distance education. Library users > Effect of technological innovations on.