Serving online customers lessons for libraries from the business world

Serving online customers lessons for libraries from the business world

Detalhes bibliográficos
Autor principal: Barclay, Donald A. (Autor)
Formato: Livro
Idioma:English
Publicado em: Lanham Rowman & Littlefield [2014]
Assuntos:
Libraries and the Internet.
Library Web sites.
Libraries > Customer services.
Electronic reference services (Libraries)
Libraries and distance education.
Library users > Effect of technological innovations on.