Serving online customers lessons for libraries from the business world

Bibliographic Details
Main Author:	Barclay, Donald A. (Author)
Format:	Book
Language:	English
Published:	Lanham Rowman & Littlefield [2014]
Subjects:	Libraries and the Internet. Library Web sites. Libraries > Customer services. Electronic reference services (Libraries) Libraries and distance education. Library users > Effect of technological innovations on.