Cita APA (7th ed.)

Barclay, D. A. (2014). Serving online customers: Lessons for libraries from the business world. Rowman & Littlefield.

Cita Chicago (17th ed.)

Barclay, Donald A. Serving Online Customers: Lessons for Libraries from the Business World. Lanham: Rowman & Littlefield, 2014.

Cita MLA (9th ed.)

Barclay, Donald A. Serving Online Customers: Lessons for Libraries from the Business World. Rowman & Littlefield, 2014.