Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

The study aimed to find the significant difference in the level of customer satisfaction between ISO 9001 and non-ISO 9001 certified HEI libraries in Central Luzon using the Libqual+TM service quality dimensions: Effect of Service, Information Control and Library as a Place. It also aimed to find ou...

সম্পূর্ণ বিবরণ

গ্রন্থ-পঞ্জীর বিবরন
প্রধান লেখক: Tongol, Reyma R. (Author)
অন্যান্য লেখক: Apolinario, Rhea Rowena U. (adviser.), Obille, Kathleen Lourdes B. (areader.)
বিন্যাস: গবেষণাপত্র
ভাষা:English
প্রকাশিত: Quezon City School of Library and Information Studies, University of the Philippines Diliman 2015.
বিষয়গুলি:
Consumer satisfaction > Philippines > Central Luzon.
ISO 9001 Standard.
Academic libraries > Philippines > Central Luzon.
অনলাইন ব্যবহার করুন:https://digitalarchives.upd.edu.ph/item/26791