Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

The study aimed to find the significant difference in the level of customer satisfaction between ISO 9001 and non-ISO 9001 certified HEI libraries in Central Luzon using the Libqual+TM service quality dimensions: Effect of Service, Information Control and Library as a Place. It also aimed to find ou...

Полное описание

Библиографические подробности
Главный автор: Tongol, Reyma R. (Автор)
Другие авторы: Apolinario, Rhea Rowena U. (adviser.), Obille, Kathleen Lourdes B. (areader.)
Формат: Диссертация
Язык:English
Опубликовано: Quezon City School of Library and Information Studies, University of the Philippines Diliman 2015.
Предметы:
Consumer satisfaction > Philippines > Central Luzon.
ISO 9001 Standard.
Academic libraries > Philippines > Central Luzon.
Online-ссылка:https://digitalarchives.upd.edu.ph/item/26791