A Post-Project Evaluation of an IT Service Management Improvement Project People and Tool
Company ABC has recently concluded two major activities in its IT service improvement project : (1) the transition from an existing IT service desk provider to a new one and (2) the version upgrade of the existing IT service management tool. The scope of this post-project evaluation study of these t...
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| Формат: | Диссертация |
| Язык: | English |
| Опубликовано: |
Quezon City
University of the Philippines Diliman
2012
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