Learning curve analysis of the BIWA tool innovations on the impact to service management

This research material analyzed and explained the impact of the BIWA tools to the service management responsibilities of this team in HP. The team has been doing a number of innovation tools within their free time but there are no concrete analysis done to measure the benefits from such innovations....

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Bibliographic Details

Main Author:	Go, Ronnel (Author)
Other Authors:	Imbang, Glenn (adviser.)
Resource Type:	Thesis
Language:	English
Published:	Quezon City University of the Philippines Diliman 2010
Subjects:	Industrial management. Learning curve (Industrial engineering) Industrial efficiency. Service management. Tool innovations.