Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Bibliografske podrobnosti
Glavni avtor:	Ballecer, Juan Emmanuel Villanueva (Author)
Drugi avtorji:	Mananghaya, Dr. Rufino (adviser.)
Format:	Thesis
Jezik:	English
Izdano:	Quezon City University of the Philippines Diliman 2005
Teme:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.