Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Manylion Llyfryddiaeth
Prif Awdur:	Ballecer, Juan Emmanuel Villanueva (Awdur)
Awduron Eraill:	Mananghaya, Dr. Rufino (adviser.)
Fformat:	Traethawd Ymchwil
Iaith:	English
Cyhoeddwyd:	Quezon City University of the Philippines Diliman 2005
Pynciau:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.