Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Detalhes bibliográficos
Autor principal:	Ballecer, Juan Emmanuel Villanueva (Author)
Outros Autores:	Mananghaya, Dr. Rufino (adviser.)
Formato:	Thesis
Idioma:	English
Publicado em:	Quezon City University of the Philippines Diliman 2005
Assuntos:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.