Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Detalles Bibliográficos
Autor principal:	Ballecer, Juan Emmanuel Villanueva (Autor)
Otros Autores:	Mananghaya, Dr. Rufino (adviser.)
Formato:	Tesis
Lenguaje:	English
Publicado:	Quezon City University of the Philippines Diliman 2005
Materias:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.