APA (7th ed.) Citation

Ballecer, J. E. V., & Mananghaya, D. R. (2005). Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman.

Chicago Style (17th ed.) Citation

Ballecer, Juan Emmanuel Villanueva, and Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. Quezon City: University of the Philippines Diliman, 2005.

MLA (9th ed.) Citation

Ballecer, Juan Emmanuel Villanueva, and Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman, 2005.