Citazione Stile APA (7a Edizione)

Ballecer, J. E. V., & Mananghaya, D. R. (2005). Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman.

Citazione stile Chigago Style (17a edizione)

Ballecer, Juan Emmanuel Villanueva, e Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. Quezon City: University of the Philippines Diliman, 2005.

Citatione MLA (9a ed.)

Ballecer, Juan Emmanuel Villanueva, e Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman, 2005.