Cita APA (7a ed.)

Ballecer, J. E. V., & Mananghaya, D. R. (2005). Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman.

Cita Chicago Style (17a ed.)

Ballecer, Juan Emmanuel Villanueva, y Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. Quezon City: University of the Philippines Diliman, 2005.

Cita MLA (9a ed.)

Ballecer, Juan Emmanuel Villanueva, y Dr. Rufino Mananghaya. Evaluation of the Impact of the NICE Universe Quality Monitoring System in a Call Center. University of the Philippines Diliman, 2005.