Citação norma APA

Constantino, V. M., & Mananghaya, R. (2004). An evaluation of the impact of moving customer service online: The e-GSIS experience. University of the Philippines Diliman.

Citação norma Chicago

Constantino, Vilma M., and Rufino Mananghaya. An Evaluation of the Impact of Moving Customer Service Online: The E-GSIS Experience. Quezon City: University of the Philippines Diliman, 2004.

Citação norma MLA

Constantino, Vilma M., and Rufino Mananghaya. An Evaluation of the Impact of Moving Customer Service Online: The E-GSIS Experience. University of the Philippines Diliman, 2004.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.