Wirtz, J., Chew, P., & Lovelock, C. H. (2012). Essentials of services marketing (2nd edition.). Pearson Education South Asia Pte Ltd.
Chicago Style aipamenaWirtz, Jochen, Patricia Chew, and Christopher H. Lovelock. Essentials of Services Marketing. 2nd edition. Singapore, New York: Pearson Education South Asia Pte Ltd, 2012.
MLA aipamenaWirtz, Jochen, et al. Essentials of Services Marketing. 2nd edition. Pearson Education South Asia Pte Ltd, 2012.
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