Moments of truth Examining transient authenticity and identity in service encounters.
| Published in: | Academy of management journal v. 56, 2,3,6 (2013). |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Subjects: |
| Published in: | Academy of management journal v. 56, 2,3,6 (2013). |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Subjects: |