The design and development of an electronic corrective action and prevention action (eCAPA) system for the UP Diliman Main Library
Libraries play a vital role in the information-seeking and learning process of their users. Existing non-conformances within libraries can pose detrimental effects to their services leading to a decrease in the satisfaction of their users. In order for libraries to deliver the best possible services...
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| Format: | Thesis |
| Idioma: | English |
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Quezon City : School of Library and Information Studies, University of the Philippines Diliman
2014.
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