Handling complaints [videorecording]

Designed to help foodservice employees understand the importance of handling complaints, how to handle complaints, how to handle the irate customer, and how to prevent complaints

Bibliographic Details

Corporate Author:	Educational Foundation (National Restaurant Association)
Format:	Visual Material
Language:	English
Published:	Chicago, Ill. Educational Foundation, National Restaurant Association c1992
Series:	Building foodservice sales V071
Subjects:	Table service. Food service employees > Training of.